Refund & Return Policy

At OnePlaceBD, we are committed to providing you with the best shopping experience. If you're not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully to understand your rights and our procedures for returns and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging, including tags, if applicable.
Returns must be made within [X] days of receiving the item.
For certain products, returns may not be accepted due to hygiene or safety reasons (e.g., intimate apparel, perishable goods, etc.).

2. Return Process

If you wish to return an item, please follow the steps below:

Contact our customer support team at support@oneplacebd.com within [X] days of receiving your product. Include your order number and the reason for the return.
Our team will provide you with return instructions, including the address for sending the item back.
Once we receive the returned item, we will inspect it and process your refund or exchange request.

3. Refunds

Refunds will be issued to the original payment method used for the purchase. Once your return is processed and approved, you will receive your refund within [X] business days. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping cost unless the item was damaged or defective.

4. Exchanges

If you would prefer an exchange instead of a refund, we are happy to accommodate the request, subject to product availability. Please specify your desired replacement item when contacting our customer support team.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@oneplacebd.com, including photos of the damage or defect, and your order number. We will either replace the item or issue a full refund, including return shipping costs.

6. Non-Returnable Items

Some items are non-returnable, including:

Gift cards
Downloadable software products
Items on sale or clearance (unless defective or damaged)

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has already been processed or shipped, it may not be possible to cancel it. In such cases, please refer to our return policy.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer support team:

OnePlaceBD
Email: support@oneplacebd.com
Phone: +88001974-342963
Website: www.oneplacebd.com